Skip to contentRelayRow vs Hiver
A Hiver alternative with AI on the model you choose
Hiver is a customer service platform, available inside Gmail or as Hiver Omni, priced per user with AI agents and Copilot included. RelayRow is a Hiver alternative for email-first teams on many domains: mail arrives directly for every domain, seats are included in the workspace price and you choose the AI model for each job.
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RelayRow vs Hiver at a glance
| RelayRow | Hiver | |
|---|---|---|
| Pricing model | Free during early access; paid plans per workspace, seats included | Per user — Growth $25, Pro $55, Elite $85 per user a month, billed yearly ($35 / $65 / $95 monthly) |
| How mail gets in | Directly by MX record and webhook; every domain can be a catch-all | Inside Gmail (Hiver in Gmail), or Hiver Omni connecting Gmail, Outlook and other providers |
| Channels | Email (plus Slack and webhook hand-offs) | Email, live chat, voice, WhatsApp, social and Slack (Hiver Omni) |
| AI models | 10 providers plus the OpenRouter catalogue, chosen per feature with fallback | Hiver’s built-in AI agents and AI Copilot |
| AI pricing | Monthly AI credits included; metered at real token cost | Core AI included in every plan; AI QA and insights on Elite |
| List price for a 25-person team | Free during early access (seats included per workspace) | $625 a month (Growth, 25 × $25) |
Hiver details are from its public pricing page as of October 2026; check the source for current terms. Sources: Hiver pricing
Choose RelayRow if…
- Your email is spread over many domains and you want every address on them in one inbox, without mailbox accounts per address.
- You want seats included in a workspace price instead of paying for every person.
- You want to choose the AI model for each job — and see what every call cost.
- You want AI replies that stay drafts until a mailbox has earned Auto mode.
Hiver may suit you better if…
- Your team lives in Gmail and wants the shared inbox inside it.
- You need voice, live chat and WhatsApp alongside email.
- You want AI quality assurance and customer insights reporting.
RelayRow vs Hiver: questions
Does RelayRow work inside Gmail like Hiver?
No. RelayRow is its own web app that receives mail for your domains directly, so it works the same whether your company uses Google Workspace, Microsoft 365 or neither.
Is RelayRow cheaper than Hiver?
RelayRow is free during early access, and its paid plans will include seats in a workspace price. Hiver lists $25–$85 per user a month (October 2026), so a 25-person team pays for 25 seats.
Which AI does RelayRow use?
Whichever you choose: OpenRouter, Anthropic, OpenAI, Gemini, Groq, DeepSeek, Mistral, xAI, Together or any OpenAI-compatible API, pinned per feature.
Other comparisons
- Front alternativeLooking for a Front alternative? RelayRow is a shared inbox for many domains with AI on any model and seats included in the plan. See the differences.
- Missive alternativeComparing Missive alternatives? RelayRow receives mail for all your domains directly, includes seats in the plan and routes AI across 10+ providers.
- Help Scout alternativeA Help Scout alternative for email-first teams on many domains: catch-all inboxes, AI triage and replies on any model, and seats included per workspace.
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