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“Is the customer asking for a refund?” — a yes/no question becomes a condition.
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Email automation rules, no code required
Email automation rules act on incoming mail for you: when a message matches the conditions you set, the rule labels, assigns, forwards, replies or notifies. RelayRow rules need no code, can ask the AI a yes/no question about any email, and can run on a timer to chase conversations nobody has answered.
Updated
Conditions you can combine
Match all or any of them, scoped to every mailbox, one domain or one address.
| Group | Conditions |
|---|---|
| Sender | From address, from domain, from name |
| Recipient | Mailbox, any To/Cc recipient |
| Content | Subject, body, any text, attachment name, any header |
| Message | Has attachments, is a reply, is bulk mail |
| Spam | Spam score, spam verdict |
| Time | Hour of day, weekday |
| AI | Yes/no question, category, urgency, sentiment, language, intent |
Actions a rule can take
| Kind | Actions |
|---|---|
| Organise | Add or remove label, assign, set status, snooze, mark read |
| Reply | Auto-reply from a template (with cooldown), AI reply as draft or auto |
| AI | Analyse and label by category, extract fields into variables |
| Hand off | Forward, email notification, Slack message, signed webhook |
| Control | Stop processing further rules |
Beyond filters
Follow-up timers
Fire when we haven’t replied, or the customer hasn’t answered, for N hours or days.
Templates
Start from ready-made rules and adjust them instead of building from scratch.
Test before you trust
Try a rule against real messages and see each condition’s result, plus a full run history.
Signed webhooks
Send message, AI and extracted fields to any HTTPS endpoint with an HMAC signature.
Variables
Use sender, subject, mailbox, AI fields and extracted values inside replies and messages.
Automation questions
Do I need to write code to automate my inbox?
No. Rules are built in a visual editor from conditions and actions, or started from templates.
Can a rule send a follow-up if a customer doesn’t reply?
Yes. Time-based rules check open conversations every 15 minutes and can send a follow-up, escalate or notify after a delay you choose, up to a set number of times per conversation.
Can rules post to Slack or other tools?
Yes — a Slack incoming webhook, an email notification or any HTTPS webhook with an HMAC-SHA256 signature.
Will a time-based rule email my old conversations?
No. Time-based rules only act on activity that happened after the rule was created, and each last message is evaluated once.
Related
- AI email triageAI email triage that scores spam and phishing, then labels every message with category, urgency, sentiment, language, intent and a one-line summary.
- AI email repliesAI replies to customer emails using your knowledge base and the whole thread. Choose Off, Draft or Auto per mailbox, with a confidence threshold.
- Multi-domain inboxManage email for multiple domains in one shared inbox. Catch-all addresses, per-domain checks, seats and signatures — and no mail server to run.
🚀 Ready when you are
Run every inbox from one place.
Connect your first domain in minutes — no mail server, no IMAP, no glue code. AI and automations included.