Each brand’s domain
support@brand-a.com and help@brand-b.io arrive in the same inbox and are answered from their own address.
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One support inbox for every brand you run
Companies with several brands usually end up with several support inboxes, several logins and answers that drift apart. RelayRow puts every brand’s email in one shared inbox while each brand keeps its own domain, addresses, signatures and AI knowledge base — so one team can answer for all of them in the right voice.
Updated
One team, every brand
Knowledge per brand
Each mailbox has its own knowledge base, so AI replies quote the right policies and prices.
Signatures per mailbox
Replies carry the brand’s signature automatically.
Routing by brand
Rules scoped to a domain or mailbox assign each brand’s mail to the right people.
Every language
AI detects the customer’s language, so one team can serve brands in several markets.
One cost view
AI usage is logged per mailbox and domain, with one wallet for the workspace.
Multi-brand questions
How do I handle customer support email for multiple brands?
Connect each brand’s domain (or a support subdomain) to RelayRow. All mail lands in one shared inbox, rules route it by brand, and replies go out from the brand’s own address with its signature and knowledge.
Will AI mix up brand policies?
AI replies use the knowledge of the mailbox the email arrived in, so each brand’s answers come from that brand’s knowledge base.
Can different teams own different brands?
Yes. Scope rules and seats per mailbox, or give each brand its own workspace.
Related
- Multi-domain inboxManage email for multiple domains in one shared inbox. Catch-all addresses, per-domain checks, seats and signatures — and no mail server to run.
- AgenciesA shared inbox for agencies: receive and answer email for every client domain in one place, with separate workspaces, roles and AI tone per client.
- AI email repliesAI replies to customer emails using your knowledge base and the whole thread. Choose Off, Draft or Auto per mailbox, with a confidence threshold.
🚀 Ready when you are
Run every inbox from one place.
Connect your first domain in minutes — no mail server, no IMAP, no glue code. AI and automations included.