A workspace per client
Domains, mailboxes, rules, knowledge and team are scoped to the workspace; clients never see each other’s mail.
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A shared inbox for agencies running client domains
Agencies often answer email on behalf of their clients — support, enquiries, bookings — across dozens of domains. RelayRow gives each client its own workspace with its own domains, mailboxes, rules, knowledge and AI voice, while your team works from one inbox and switches between clients in a click.
Updated
Why agencies use RelayRow
One switcher
People who work for several clients switch workspace from the sidebar instead of logging in and out.
The client’s voice
Each workspace has its own AI reply persona and each mailbox its own signature and knowledge.
Client access, if you want it
Invite client staff as operators or domain admins on their own workspace only.
AI cost per client
Each workspace has its own credit wallet and usage log, so AI spend is easy to attribute.
No mail hosting
No mail server per client — each domain is connected with an MX record and a webhook.
Roles that fit agency work
| Role | Can do |
|---|---|
| Owner | Everything in the workspace, including who else is an owner |
| Admin | Domains, mailboxes, rules, knowledge, AI persona and team |
| Domain admin | Mailboxes, seats, forwarders, automations and knowledge — no team or persona |
| Operator | Work the mailboxes they hold a seat on: read, reply, assign |
Agency questions
Can I manage email for all my clients’ domains in one place?
Yes. Each client’s domains live in their own workspace, and anyone who works across clients switches workspace from one account.
Can clients see each other’s email?
No. Workspace isolation is enforced by row-level security in the database, not just in the interface.
How many client domains can I connect?
As many as you need: each workspace has an allowance of domains that we size with you, and clients can be split across workspaces. Tell us your numbers when you request early access.
Related
- Multi-domain inboxManage email for multiple domains in one shared inbox. Catch-all addresses, per-domain checks, seats and signatures — and no mail server to run.
- Multi-brand companiesAnswer support email for every brand from one team inbox. Each brand keeps its own domain, addresses, signatures and AI knowledge base.
- PricingRelayRow is free during early access. Paid plans will be priced per workspace, with team seats and monthly AI credits included — no per-seat fees.
🚀 Ready when you are
Run every inbox from one place.
Connect your first domain in minutes — no mail server, no IMAP, no glue code. AI and automations included.